If your order is over $120, shipping is free, Australia-wide.

If your order is under $120, our shipping rates are as follows:

Victoria: $9.95 for orders under $120

New South Wales: $9.95 for orders under $120

ACT: $9.95 for orders under $120

South Australia: $9.95 for orders under $120

Queensland: $14.95 for orders under $120

Tasmania: $14.95 for orders under $120

Western Australia: $14.95 for orders under $120

Northern Territory: $29.95 for orders under $120

In the unlikely event that you encounter an issue with your purchase, our returns and refunds policy is designed to align with the Australian Consumer Law (ACL) to ensure a fair and transparent process.

Most orders will arrive in 5 business days or less using Australia Post. In busier periods, or for deliveries sent to regional areas, up to 10 business days is not unexpected.

For Melbourne residents, we offer click-and-collect from our Port Melbourne reception, located at 7/200 Turner Street. Our hours are:

9:00am to 4:00pm, Monday to Friday.

Please note that we do not offer refunds or exchanges for change of mind. We encourage our customers to review their orders carefully before finalising them.

In accordance with the Australian Consumer Law, you are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. 

What Constitutes a Major Failure?

A product or good has a major failure when:

• It is significantly different from the sample or description.
• It is unsafe to consume/use.
• It cannot be easily fixed within a reasonable time.

1. Contact us at sales@spiritsoffrance.com.au within a reasonable time after discovering the fault, providing a detailed description of the issue.
2. Provide proof of purchase, such as your receipt or order number.
3. We will provide instructions on how to return the product for assessment.
4. After assessment, if your return meets our policy conditions, we will offer a refund or replacement.

If the product is confirmed to be fault and meet our return/refund requirements, any shipping costs for returning the product will be reimbursed, or pre-paid by Spirits of France. 

Once you have logged in to our Merci rewards program, you should get a pop-up offering options for redeeming your points. If you do not get this option, please contact us below.

Log in here.