If your order is over $120, shipping is free, Australia-wide.

If your order is under $120, our shipping rates are as follows:

Victoria: $9.95 for orders under $120

New South Wales: $9.95 for orders under $120

ACT: $9.95 for orders under $120

South Australia: $9.95 for orders under $120

Queensland: $14.95 for orders under $120

Tasmania: $14.95 for orders under $120

Western Australia: $14.95 for orders under $120

Northern Territory: $29.95 for orders under $120

Not necessarily. Because our products are alcohol, Australia Post requires age verification on delivery - but you can get around this by setting up 'Authority to Leave' through the Australia Post App, which lets them leave your order without being present.

We're unable to set this up on your behalf, but feel free to reach out if you need help navigating it!

You can download the Australia Post App HERE

In the unlikely event that you encounter an issue with your purchase, our returns and refunds policy is designed to align with the Australian Consumer Law (ACL) to ensure a fair and transparent process.

Most orders will arrive in 5 business days or less using Australia Post. In busier periods, or for deliveries sent to regional areas, up to 10 business days is not unexpected.

For almost all orders we use Australia Post's shipping services. We highly recommend downloading the Australia Post to receive automatic updates on your shipping status, as well as providing Authority to Leave (ATL)

Absolutely! For Melbourne residents, we offer click-and-collect from our Port Melbourne reception, located at 7/200 Turner Street. Our hours are:

9:00am to 4:00pm, Monday to Friday.

In the event that your order is returned to our warehouse as a result of not being picked up from the Post Office, subsequent costs associated with reposting the item will need to be paid by the customer.

In the event you no longer want the item, the full cost of your order, less the cost of postage, can be refunded to you.

DISCLAIMER: The postage rates listed on this page and on each product is designed to subsidise - not cover - the cost of shipping your product to you. In the event we need to re-post your order, the order will be subject to the full fee charged by Australia Post or Courier.

Please note that we do not offer refunds or exchanges for change of mind. We encourage our customers to review their orders carefully before finalising them.

In accordance with the Australian Consumer Law, you are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage. 

What Constitutes a Major Failure?

A product or good has a major failure when:

• It is significantly different from the sample or description.
• It is unsafe to consume/use.
• It cannot be easily fixed within a reasonable time.

1. Contact us at sales@spiritsoffrance.com.au within a reasonable time after discovering the fault, providing a detailed description of the issue.
2. Provide proof of purchase, such as your receipt or order number.
3. We will provide instructions on how to return the product for assessment.
4. After assessment, if your return meets our policy conditions, we will offer a refund or replacement.

If the product is confirmed to be fault and meet our return/refund requirements, any shipping costs for returning the product will be reimbursed, or pre-paid by Spirits of France. 

Once you have logged in to our Merci rewards program, you should get a pop-up offering options for redeeming your points. If you do not get this option, please contact us below.

Log in here.