At Spirits of France, we are committed to providing our customers with high-quality products and exceptional service. In the unlikely event that you encounter an issue with your purchase, our returns and refunds policy is designed to align with the Australian Consumer Law (ACL) to ensure a fair and transparent process.
Change of Mind
Please note that we do not offer refunds or exchanges for change of mind. We encourage our customers to review their orders carefully before finalising them.
Faulty or Damaged Products
In accordance with the Australian Consumer Law, you are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage.
What Constitutes a Major Failure?
A product or good has a major failure when:
- It is significantly different from the sample or description.
- It is unsafe to consume/use.
- It cannot be easily fixed within a reasonable time.
Process for Returns and Refunds
If you believe your product is faulty or damaged, please follow these steps:
- Contact us at email@example.com within a reasonable time after discovering the fault, providing a detailed description of the issue.
- Provide proof of purchase, such as your receipt or order number.
- We will provide instructions on how to return the product for assessment.
- After assessment, if your return meets our policy conditions, we will offer a refund or replacement.
Shipping Costs for Returns
If the product is confirmed to be fault and meet our return/refund requirements, any shipping costs for returning the product will be reimbursed, or pre-paid by Spirits of France.
For any queries regarding our returns and refund policy, please contact our customer service team at firstname.lastname@example.org. We are here to assist you.